Welcome to Fortitude Healthcare! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Fortitude Healthcare’s website if you do not agree to all the terms and conditions stated on this page.
1. Definitions
- "Website" refers to www.fortitudehealthcare.in.
- "We," "Us," "Our" refers to Fortitude Healthcare.
- "You," "User" refers to any individual accessing or using our website or services.
2. Use of the Website
- You must be at least 12 years old to use this website.
- By using this website, you warrant that you will comply with all applicable laws and regulations.
- Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
3. Intellectual Property Rights
- All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Fortitude Healthcare and is protected by copyright and trademark laws.
- You may not reproduce, duplicate, or copy material from this website without our express written permission.
4. Product Information
- The sanitary products, including MyPadds and MyLiners, are designed for personal use only.
- We make every effort to ensure the accuracy of product descriptions. However, we do not warrant that product descriptions or other content on this website are entirely accurate, complete, reliable, or error-free.
- Health Disclaimer: Please consult with a healthcare professional before using our products, especially if you have known allergies or health concerns.
5. Orders and Payments
- All orders placed on the website are subject to acceptance and availability.
- We reserve the right to refuse or cancel any order for any reason.
- Payment must be made at the time of purchase using the methods provided on the website.
6. Returns and Refunds
- We offer a 7-day return policy if the product delivered is found defective. Please refer to our Return Policy for detailed information.
- Refunds will be processed within 7-10 business days after receiving the returned product.
7. User Responsibilities
- Account Security: Users are responsible for maintaining the confidentiality of their account information and for all activities under their account.
8. Limitation of Liability
- Fortitude Healthcare shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
- Warranty Disclaimer: Our products are provided "as is" without any warranties, express or implied, regarding their suitability for a particular purpose.
- We do not guarantee that the website will be uninterrupted or error-free.
9. Privacy Policy
- Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
10. Governing Law
- These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of these terms will be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
11. Changes to Terms and Conditions
- We reserve the right to modify these terms and conditions at any time without prior notice. Any changes will be posted on this page.
12. Shipping & delivery
Shipping Locations
We currently ship to India only.
- Orders are processed within 2-3 business days after payment is received.
- Orders placed on weekends or public holidays will be processed on the next business day.
Order Processing Time
- Delivery times vary depending on the destination.
Shipping Methods
- Shipping fees are calculated at checkout based on the order destination, kindly choose according to your pincode.
- Free shipping is available for orders over Rs.1,000.
- Additional customs or duties may apply for international shipments and are the customer's responsibility. ( if we accept your order )
Shipping Charges
- Domestic: 3-7 business days
- International: variable
Please note that delivery times are estimates and not guaranteed.
Delivery Timeframes
Estimated delivery times are as follows:
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your order on the website.
Missed Deliveries and Redelivery
If a delivery attempt is unsuccessful, the carrier may leave a notification for redelivery or collection. Please contact the carrier directly for further assistance.
- We are not responsible for lost packages due to incorrect addresses provided by the customer.
- If your package arrives damaged, please contact us within 3 days with photos of the damage for assistance with a replacement or refund.
Lost or Damaged Shipments
- Orders can not be modified or canceled after placement.
- Once shipped, changes or cancellations are not possible.
Order Modifications and Cancellations
Unforeseen Delays
Shipping times may be affected by external factors such as weather, holidays, or customs delays. We will do our best to keep you informed about any unexpected delays.
Returns and Exchanges
Please refer to our Returns and Refunds Policy for detailed information on returning or exchanging items.
Customer Support
If you have questions about shipping or delivery, please contact our customer service team at contact@fortitudehealthcare.in or +91 83691 99558.
This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services
At Fortitude Healthcare, we strive to ensure a seamless shopping experience for our customers. Please read our Return and Cancellation Policies carefully to understand your rights and obligations.
1. Returns Policy
1.1 Eligibility for Returns
- Returns are accepted only for products that are defective, damaged during transit, or incorrectly shipped.
- Products must be unused, unopened, and in their original packaging.
- Return requests must be initiated within 10 days of delivery.
- Non-Returnable Items: Due to hygiene reasons, opened sanitary products, including sanitary pads and panty liners, are non-returnable.
1.2 Return Process
- To initiate a return, please contact our customer support team at support@fortitudehealthcare.in or call us at +91-83691 99558.
- Provide your order number, reason for return, and photographic evidence (if applicable).
- Once your return is approved, you will receive instructions for shipping the product back to us.
1.3 Refunds
- Refunds will be processed within 7-10 business days after we receive and inspect the returned product.
- Refunds will be issued to the original payment method used during the purchase.
- Shipping charges, if any, are non-refundable.
2. Cancellation Policy
2.1 Order Cancellations by Customers
- Orders can be canceled within 24 hours of placing the order or before the product is shipped, whichever is earlier.
- To cancel your order, contact our customer support team at support@fortitudehealthcare.in or call us at +91-83691 99558.
- A full refund will be issued for canceled orders.
2.2 Order Cancellations by Fortitude Healthcare
- We reserve the right to cancel orders due to unforeseen circumstances, such as product unavailability or payment issues.
- Customers will be notified of such cancellations, and a full refund will be processed.
3. General Guidelines
- We recommend checking the product and packaging upon delivery to ensure there are no issues.
- Fortitude Healthcare reserves the right to modify these policies at any time without prior notice. Any changes will be updated on our website.
Contact Us If you have any questions or concerns regarding our Return and Cancellation Policies, please contact us:
Email: support@fortitudehealthcare.in Phone: +91-83691 99558
At Fortitude Healthcare, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or use our services.
1. Information We Collect
1.1 Personal Information
- When you register on our website, place an order, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, and payment details.
1.2 Non-Personal Information
- We may collect non-personal information such as your browser type, device type, IP address, and browsing behavior through cookies and other tracking technologies.
2. How We Use Your Information
2.1 To Provide Services
- Process your orders and deliver products.
- Respond to your inquiries and provide customer support.
2.2 To Improve Our Services
- Analyze website usage and enhance user experience.
- Personalize your shopping experience by showing relevant products and offers.
2.3 For Marketing
- Send promotional emails and updates about our products, services, and offers. You can opt out of marketing communications at any time.
2.4 For Legal Compliance
- Comply with applicable laws, regulations, and legal obligations.
3. Sharing Your Information
3.1 With Service Providers
- We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering products.
3.2 For Legal Reasons
- We may disclose your information if required by law or to protect our rights, safety, or property.
4. Security of Your Information
- We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse.
- However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security
5. Your Rights
5.1 Access and Correction
- You have the right to access and update your personal information. Contact us at support@fortitudehealthcare.in to request changes.
5.2 Opt-Out
- You can opt out of receiving marketing emails by clicking the "unsubscribe" link in our emails or contacting us directly.
5.3 Data Deletion
- You can request the deletion of your personal information, subject to legal and contractual obligations.
6. Cookies and Tracking Technologies
- Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze website traffic and customize content.
- You can manage your cookie preferences through your browser settings.
7. Third-Party Links
- Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.
8. Changes to This Privacy Policy
- We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated date.
Contact Us If you have any questions or concerns about this Privacy Policy, please contact us:
Email: contact@fortitudehealthcare.in
Phone: +91-83691 99558